Refund and Returns Policy for Mr. Taco Mex Grill
Effective Date: 01 – 02 – 2024
1. Returns
We want you to be satisfied with your purchase from Mr. Taco Mex Grill. If you are not completely happy with your order, you may return eligible items within [number of days, e.g., 14 days] of receiving your order for a refund or exchange.
2. Eligibility Criteria
To be eligible for a return, your item must meet the following criteria:
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The item must be unused and in the same condition as received.
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It must be in the original packaging.
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Proof of purchase must accompany the return.
3. Non-Returnable Items
Certain items are non-returnable, including:
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Perishable goods, such as food items.
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Customized or personalized items.
4. Returns Process
To initiate a return, please follow these steps:
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Contact our customer service team at [insert contact information] to request a return authorization.
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Clearly state the reason for your return and provide any necessary details.
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Pack the item securely in its original packaging, including the proof of purchase.
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Ship the item to the address provided by our customer service team.
5. Refunds
Upon receipt and inspection of your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within [number of days, e.g., 5 business days].
6. Exchanges
If you wish to exchange an item, please follow the same process as for returns. Once your return is received and approved, we will process the exchange and ship the replacement item to you.
7. Shipping Costs
Shipping costs associated with the return or exchange of items are the responsibility of the customer, unless the return is due to an error on our part.
8. Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer service team immediately. We will provide instructions on how to return the item and arrange for a replacement or refund.
9. Contact Us
If you have any questions about our Refund and Returns Policy, please contact us at 847 526-8336.
